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Monthly Help Desk Support |
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 Why you should choose a monthly plan? It is a fact that if you wait until a problem arises and address it at that time, you and your organization will experience more downtime than if you had a proactive plan in place. We can custom tailor a support plan to meet your organization’s needs. Our monthly plans encompass the necessary actions that avoid the headache of the daily I.T. regimen.
- We not only provide reactive support, but we also provide proactive maintenance to your servers and desktops. This means you can count on your office to run efficiently.
- One word…Insurance. Everyone needs car insurance, home owners insurance, etc…Well your business also needs operation and efficiency insurance. Can your company stand to be down for several days?
- We are here 24/7. We are your help desk. We are your consultant. We are here to ensure your organization runs as it should and is the most successful. Technology can be what separates you from your competition.
- We can never plan for your servers/desktops to fail you. But we can be ready and waiting when they do with a backup plan. This is where we come in. We take every possible step to ensure your data is being backed up, your have backup systems in place. And should problems arise. We will be there to help.
What do we do on a monthly basis?
Desktop Maintenance
- All Microsoft Updates and Patches
- Complete Scans for maximum performance
- Granular antivirus/spy ware scans
- Check start-up programs to see what has changed and why
- Perform our proprietary 12-point inspection on each machine.
- Ensure all remote agents are removed
- Remove any Peer-to-Peer sharing programs (Limewire)
- Delete unnecessary applications
Server Maintenance
- All Microsoft Updates and Patches
- Update all security patches
- Perform Penetration testing and security analysis
- Delete unnecessary applications
- Check Active Directory to ensure there are no rogue accounts, and also to remove old employee accounts
- Lock down Group Policy (Administration Policy for all users which depicts who has access to where on the computer and network)
- Proprietary 20-point inspection on each server
- Ensure all backups are running and completed
How do we compare?
- We send the same technician each and every call (Unless otherwise agreed upon)
- Our advanced ticketing system allows the user to track their ticket from start to finish.
- Bi-monthly, daily, weekly, and monthly plans are available
- You are not limited to the knowledge of one I.T. staff member.
- Our staff has extensive experience with hybrid environments (MAC and PC) working in harmony.
Our monthly help desk support services are the best in the industry. We are so confident, that we ask you try our services free of charge. Your premium Orlando, Tampa, and Florida IT help desk support company.
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